Return Policy
Refund requests can only be made as per our Terms & Conditions. The refund will generally be issued using the same method as the initial payment was made, unless impossible or too complicated due to external factors or if the customer and we agree on an alternative way of refunding the order.
1 – Refund by Yookassa/Wise. Orders that have not been shipped out will be refunded in full, except for any expenses we’ve had to make due to the demand being made. Due to currency exchange commission, the fee might appear; therefore, you may receive a refund less than you sent in the first place. FACEPHARM KOREA Co Ltd is not responsible for the Bank Transfer commission fee. A refund may take up to a month to appear on a bank statement.
2 – Refund by Direct Bank Transfer. Orders that have not been shipped out will be refunded in full, except for any expenses we’ve had to make due to the demand being made. Refund By Direct Bank Transfer include transfer bank commissions; as a result, you may receive a refund less than sent initially. FACEPHARM KOREA Co Ltd is not responsible for the Bank Transfer commission fee. A refund may take up to a month to appear on a bank statement.
Please read the Return Policy to learn more about refund conditions.
Return Policy
This page outlines the Return Policy of our online store. It is to be considered an inseparable addition to our Terms & Conditions, and agreeing to them in full requires the acceptance of the Return Policy.
Before making a return, the customer must contact us and notify us of the item that is being returned, the reason for return, and the shipping method back to us.
In general, we will accept the return of a purchased item if the issue falls into one of these two groups:
1. There is some malfunction or damage to the purchased item. Such may include manufacturing defects, breakage or other forms of physical damage, expiry of content, serious diversion from the advertised parameters, which make the usage impossible or highly ineffective;
2. The customer has received the wrong item, amount of items, or additional/less than the ordered products, including products that have not been part of the order;
The return of purchased items is inexact and must be discussed with our manager.
All items purchased at our online store are correctly packed in a way that we deem sufficient to protect them from damage during transportation, disregarding extreme situations, mishandling by the courier, or unforeseen events.
Complains are to be made in English, and the customer must provide the following information – date of purchase, date of delivery, order number (if there is one), name, address, contact details, purchased items, and a detailed description of the exact problem and how it was discovered. We may require customers to provide additional information if necessary.
Our definition of damaged items extends to items that cannot be used properly and have severely limited functionality capabilities or properties which are noticeably inferior to the intended by the manufacturer, as well as rapid condition deterioration or any other form of issue which prevents their typical usage. Such problems may also include item mislabeling, errors in the user manual, hazardous properties, as well as in the event of mass recall by the manufacturer.
The customer must return all items within 14 days after notifying us. Each returned item is thoroughly expected and evaluated before refunding or sending a replacement product. A full refund, including shipping fees, is issued for damaged items that qualify. Items damaged due to mishandling by the customer are non-refundable.